ESSENCE Bracelet Promotion FAQs


 

1. Is the PANDORA eSTORE participating in the ESSENCE bracelet promotion?

2. How does the promotion work?

3. Are the charms featured in the creative included in the promotion?

4. What is the returns policy for the bracelet promotion?

5. Is the offer valid in conjunction with FREE Standard delivery over £75?

6. Can I buy Moments jewellery to qualify for the ESSENCE Bracelet promotion?

7. Can I exchange my complimentary ESSENCE bracelet for a Moments bracelet of the same price, or pay for the price difference?

8. What is the difference between the ESSENCE and the Moments collections and are they compatible?

9. What are the terms and conditions for the ESSENCE bracelet promotion?




1. Is the PANDORA eSTORE participating in the ESSENCE bracelet promotion?

Yes, the PANDORA eSTORE is participating in the promotion from 00:00 am 28th April to 23:59 pm 2nd May 2016.
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2. How does the promotion work?

If you spend £95 or more then you will be eligible for a complimentary ESSENCE bracelet. (Note the spend threshold excludes the delivery fee and gift card purchases) You can select one of the following silver bracelets during the promotion:

• ESSENCE Silver Bracelet – product code: 596000
• ESSENCE Silver Ball Chain Bracelet – product code: 596002

(PLEASE NOTE: Only ESSENCE charms can be added on those bracelets).

PLEASE NOTE YOU MUST SELECT YOUR SIZE AND ADD THE COMPLIMENTARY BRACELET TO YOUR BASKET AT THE CHECKOUT. THE BRACELET WILL NOT BE ADDED AUTOMATICALLY.

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3. Are the charms featured in the creative included in the promotion?

Charms are not included in the promotion. It only includes the bracelets mentioned in point 2.

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4. What is the returns policy for the bracelet promotion?

If you would like to return an item(s) purchased as part of the promotion and your original order value falls below £95, you will need to return the complimentary ESSENCE bracelet as well.

We cannot process a refund unless we receive the complimentary ESSENCE bracelet.
Our usual 30 days returns policy applies click click here for more information. We only offer refunds and size exchanges on the eSTORE. You will be liable for a size or value exchange in one of your nearest UK concept stores with a valid proof of purchase. Note, the complimentary bracelet cannot be exchanged or returned.

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5. Is the offer valid in conjunction with FREE Standard delivery over £75?

Yes, if your order is over £75 or more, you’ll qualify for FREE UK Standard delivery. This will automatically apply at checkout when you select standard delivery.

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6. Can I buy Moments jewellery to qualify for the ESSENCE Bracelet promotion?

Yes, all items available on our eStore can be bought to reach the £95 threshold and qualify for the ESSENCE bracelet promotion. Please note that our ESSENCE collection charms are not compatible with our Moments collection bracelets, charms, safety chains and necklaces.

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7. Can I exchange my complimentary ESSENCE bracelet for a Moments bracelet of the same price, or pay for the price difference?

You will only be liable to exchange your bracelet complimentary bracelet for an alternative size in store or online. Please note: The complimentary ESSENCE bracelet cannot be exchanged for another item of the same value.

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8. What is the difference between the ESSENCE and the Moments collections and are they compatible?

The ESSENCE COLLECTION features slender silver and strand bracelets with an accompanying assortment of delicate hand-finished sterling silver charms, each representing a personal value.

The charms slide effortlessly onto the ESSENCE COLLECTION bracelets, and are secured in place thanks to an innovative patent pending design based on a flexible silicone grip built inside the sterling silver core of each charm.




ESSENCE charms are smaller than Moments charms and can only fit the ESSENCE bracelet.

ESSENCE charms cannot be worn on the Moments bracelets as the ESSENCE bracelet is smaller and thinner.



If you need more information, please click click here

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9. What are the terms and conditions for the ESSENCE bracelet promotion?

Please click here to read the full T&Cs.

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