How long is the promotion valid on the e-store?
The promotion is valid from 12th January 2017 00:01am, whilst stocks last, until 14th February 2017 23h59pm.
How do I qualify for the complimentary Valentine’s Jewellery box?
Simply add your items to your basket. If your total purchase is £125 or more (excluding delivery cost, polishing cloth & gift cards bought on the UK eSTORE), a free Valentine’s Jewellery box will automatically be added to your basket at the checkout stage.
What if I don’t want the complimentary Valentine’s Jewellery box?
You have the option to remove this from your basket. Should you wish to do so, simply click on ‘remove’ on the right hand side of the gift at checkout stage.
Will the delivery cost count towards the qualifying value?
No, to be eligible for a complimentary Valentine’s Jewellery box, the minimum amount to spend is £125, excluding delivery cost polishing cloth & gift cards bought on the UK eSTORE.
What is the returns policy for the Valentine’s Jewellery box promotion?
If you would like to return an item (s) purchased as part of the promotion and your original order value falls below £125, you will need to return the complimentary Valentine’s Jewellery box as well.
Please note, we won’t be able to process a refund unless we receive the complimentary Valentine’s Jewellery box.
Our usual 30 days returns policy applies click here for more information.
What happens if my order is faulty?
If the complimentary Valentine’s Jewellery box is faulty a replacement one will be issued. Note this is subject to availability.
If one or more of the items in your order are faulty then please contact our customer care team directly. You won’t be expected to return your free Valentine’s Jewellery box.
Does the Valentine’s Jewellery box promotion include sale items?
Yes, you will qualify for a free Valentine’s Jewellery box if you spend £125 or more (excluding delivery cost, polishing cloth & gift cards bought on the UK eSTORE) on full price or sale items on the e-store.
Is the offer valid in conjunction with FREE Standard delivery over £75?
Yes, if your order is over £75 or more, you’ll qualify for FREE UK Standard delivery. This will automatically apply at checkout when you select standard delivery.
What are the Terms and Conditions for the Valentine’s Jewellery box promotion?
Please click here to read our full Terms and Conditions.
10. What is the composition of the Valentine’s Jewellery Box?
This GWP is a red heart-shaped box. The box contains space for all jewellery categories and is soft-hinged, closing with a zipper and detailed with visible stitches.
It is made with PU (artificial leather) outer, velvet and flock in the interior. It has a debossed logo and a metallic zip fastening and heart-shaped PU zipper pull.
The double-sided insert is removable and features various slits to hold an array of jewellery styles. A loose velvet pouch lined with silk is attached inside the lid.
Please note, this box is not anti-tarnish.
L: 97 mm, W: 100 mm, H: 44 mm (approximate largest measurement)