Some can and some can’t. It depends on the design of the ring. Your PANDORA retailer will be able to advise you further. If you would like advice regarding re-sizing before purchasing online, contact our Consumer Care Team.
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Yes, we currently have a size guide for rings, bracelets and necklaces
We currently don’t offer an engraving service on the UK PANDORA eSTORE but we do offer engraving on selected products in some of our stores. We recommend you contact your local store directly to verify before visiting to avoid disappointment.
Your PANDORA jewellery should be handled with care at all times.
All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore not a manufacturing fault.
We also recommend that you do not wear your jewellery whilst bathing, whilst in bed or during sporting activities.
Always undo the clasp to remove your bracelet. We recommend the use of our clips to distribute the charm weight into 3 equal sections.
Wearing counterfeit charms, or charms by other brands on your PANDORA bracelet could damage the unique threading system and we therefore recommend that only genuine PANDORA charms are worn on our bracelets.
The PANDORA products are hallmarked by an official Dutch hallmarking company, called EWN (EDELMETAAL WAARBORG NEDERLAND BV), according to the EU law. The Assay Act 1986 guarantees, by means of legal hallmarks, that an object contains the correct level of platinum, gold and/or silver. Pure platinum, gold and silver are too soft to be made into jewellery or utensils. They are therefore mixed with base metals to achieve a sufficiently hard material to work with. The quantity of precious metal in such an alloy is called the fineness of the alloy. The fineness is given in parts (by weight) per 1000 of the alloy. For example, 750 thousandths of gold means that there are 750 parts of pure gold in 1000 parts of gold alloy. The old designation "carat" is also used for gold (pure gold is 24 carat). The precious metal alloy from which the object is made is assayed for one of the legal fineness standards and guaranteed by the application of a standard mark on the object. A distinction is made between new and used objects. Please find below an overview of the hallmarks that are used to identify silver and gold products below:
A hallmark is a UK term for a stamp indicating the origin of jewellery. The standard hallmark on PANDORA jewellery is "ALE", which stands for Algot Enevoldsen, the father of PANDORA founder, Per Enevoldsen. You will always see "ALE" stamped on our jewellery, except on some of our smallest pieces. The US equivalent to hallmark is maker´s mark, and the Danish equivalent is responsibility mark.
The ESSENCE COLLECTION features slender silver and strand bracelets with an accompanying assortment of delicate hand-finished sterling silver charms, each representing a personal value.The ESSENCE bracelet is thinner and more delicate than the Moments bracelets.
No. Only Essence charms can be worn on the Essence bracelet and vice versa.
Unlike other PANDORA charms, the ESSENCE charms do not screw on to the bracelet. They all have patent-pending silicone grips which means that they slide on to the bracelet and stay in place. This gives you the option to place the charms exactly where you would like them on the ESSENCE bracelet.
We recommend a maximum of 15-20 ESSENCE charms per bracelet.
Our new PANDORA Rose collection features best selling classics as well as exciting new designs crafted in a unique metal blend: PANDORA Rose. Browse the PANDORA Rose collection here.
Please note that a selection of items, or components, are made from sterling silver with 14 ct Rose gold plating. These carry the “S925” sterling silver hallmark.
The PANDORA Rose collection features a unique blend of metals we’ve created at PANDORA. This feature makes the price of these charms slightly higher the same designs, which are also available in sterling silver.
The product photography displayed on our website matches the product as closely as possible. All of our jewellery is hand-finished with genuine gemstones and so details such as the exact shade of colour of the stone can vary slightly. This is all a part of what makes your jewellery unique and special.
With such a variety of Pandora jewellery to choose from, we understand that choosing the right gift whether it’s for yourself or someone special, is often difficult.
We’ve partnered with Reevoo to bring to you customer ratings and reviews on the products we sell. We know how helpful it is to read the opinions of customers who have already bought the products you’re interested in.
Once you've placed an order on the PANDORA Estore, you will receive an email shortly after from Reevoo asking you to review your new product.
If you click 'yes' you will be automatically directed to Reevoo.com where you can start to write your review. This takes less than five minutes to complete.
Leaving feedback is a great way of sharing knowledge about a product, as well as helping others understand more about a certain product before they have purchased or when comparing products.
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