PANDORA ROSE FAQs


 


1. What is PANDORA Rose?

Our new PANDORA Rose collection features best selling classics as well as exciting new designs crafted in a unique metal blend: PANDORA Rose. Browse the PANDORA Rose collection here.
Please note that a selection of items, or components, are made from sterling silver with 14 ct Rose gold plating. These carry the “S925” sterling silver hallmark.

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2. It is Rose Gold?

The PANDORA Rose collection features a unique blend of metals we’ve created at PANDORA. The unique blend of metals consists of sterling silver and copper encased and plated in 14ct Rose Gold.

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3. Why are the PANDORA Rose charms more expensive than the ones available in sterling silver?

The PANDORA Rose collection features a unique blend of metals we’ve created at PANDORA. This feature makes the price of these charms slightly higher the same designs, which are also available in sterling silver.

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4. What is the size of the Pandora Rose bracelet available?

The PANDORA Rose clasp bracelet is available in the following sizes: 17cm, 18cm, 19cm, 20cm, 21cm

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5. What size ring should I buy?

Please click this link for our ring size guide.

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6. What other charms can be worn with the PANDORA Rose charms?

The PANDORA Rose collection has been designed to complement any look or style. Accessorise your Pandora Rose bracelet with Pandora Rose charms for full impact, or layer your Pandora Rose ring stack with existing sterling silver or 14ct gold rings for a two tone look.

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7. Is the Pandora Rose jewellery hallmarked?

Some of the PANDORA Rose jewellery contains a unique hallmark – R- for Rose. The jewellery also contains the standard hallmark on all PANDORA jewellery, the ‘ALE’ marker’s mark.
Please note that a selection of items, or components, are made from sterling silver with 14 ct Rose gold plating. These carry the “S925” sterling silver hallmark.

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8. How is the PANDORA Rose collection packaged?

PANDORA Rose will be packaged in the same way that all products are packaged. Please click here for details.

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9. How do I clean my PANDORA Rose jewellery?

The innovative products within PANDORA Rose require special care. We recommend you use a soft brush, warm water and mild soap to clean your jewellery. Maintain the shine by polishing the jewellery with a chemical free soft cloth with natural fibres.

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10. What is the warranty on the PANDORA Rose Collection?

All PANDORA Rose jewellery comes with a 2 year warranty. Please retain your order confirmation/invoice or pass it on to the gift recipient, as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement will suffice. This does not affect your statutory rights. Click here for more information.

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11. What is the returns policy for the PANDORA Rose Collection?

Click here for the PANDORA eSTORE returns policy. Please note that if you have purchased the Pandora Rose Bow Bracelet, this is sold as a set. If you wish to return it for a refund, the complete set must be returned.

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