Warranty & Repairs


 

1. Does my PANDORA jewellery have a warranty / guarantee?

2. What do I do if my PANDORA jewellery is lost or stolen?

3. Can my PANDORA jewellery be repaired?

4. My jewellery has broken outside of warranty, what should I do?

5. My jewellery has broken and I don’t have a receipt, what should I do?




1. Does my PANDORA jewellery have a warranty / guarantee?

The PANDORA eSTORE will replace manufacturing faults free of charge up to 2 years from the original date of purchase for silver jewellery and gold jewellery. Please retain your order confirmation/invoice or pass it on to the gift recipient as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement will suffice. This does not affect your statutory rights.
Please note that parts of wood, leather, glass and string items have a warranty of 1 year from date of purchase.
Wearing counterfeit charms, or charms by other brands on your PANDORA bracelet could damage the unique threading system and will void the warranty.
The warranty offered on PANDORA products does not affect your legal rights and is provided in addition to those rights.
Back to top


2. What do I do if my PANDORA jewellery is lost or stolen?

The warranty does not entitle you to replacements or refunds for lost or stolen items. We recommend the use of safety chains on bracelets and insurance cover is advisable on all valuable jewellery. General wear and tear, misuse and tarnishing are not covered under the warranty. This does not affect your statutory rights.
Back to top


3. Can my PANDORA jewellery be repaired?

If your PANDORA jewellery breaks within the warranty then the PANDORA eSTORE will replace the item. Please see 'Does my PANDORA jewellery have a warranty / guarantee' above for information on the PANDORA warranty.
Back to top


4. My jewellery has broken outside of warranty, what should I do?

Please take your jewellery to your local PANDORA store. They will assess the damage and if it is repairable, they will send your jewellery for repair at a small cost. Charges must be paid to the PANDORA retailer.
Back to top


5. My jewellery has broken and I don’t have a receipt, what should I do?

Please take your jewellery to your local PANDORA store. They will assess the damage and if it is repairable, they will send your jewellery for repair at a small cost. Charges must be paid to the PANDORA retailer.
Back to top